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IRVING, Texas, Oct. 8, 2016 /PRNewswire/ -- Consumers themselves are redefining the future of customer service according to a new report commissioned by BT and Avaya. The study, 'Autonomous Customer 2016: On hold for Intelligent Customer Service' shows that while consumers are perfectly happy to 'self-serve' through websites and mobile apps, they have high expectations for quality service the ... Read News
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Alcatel-Lucent And BT Commence Extensive Trial Of G.fast Ultra-broadband Access Technology In North-east England
PARIS, Oct. 9, 2016 /PRNewswire/ -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) and BT are today to commence an extensive consumer trial of the ultra-broadband access G.fast technology in Gosforth in the north-east of England. G.fast – in which BT, Alcatel-Lucent and its Bell Labs research arm have played a pioneering development role - allows service providers to provide ultra-broadband ... Read News
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